:root{--bg: var(--tg-theme-bg-color, #ffffff);--text: var(--tg-theme-text-color, #111111);--hint: var(--tg-theme-hint-color, #888888);--link: var(--tg-theme-link-color, #2481cc);--button: var(--tg-theme-button-color, #2481cc);--button-text: var(--tg-theme-button-text-color, #ffffff);--secondary-bg: var(--tg-theme-secondary-bg-color, #f2f2f7)}*{box-sizing:border-box;margin:0;padding:0}body{background:var(--bg);color:var(--text);font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;-webkit-font-smoothing:antialiased}.page{padding:16px;max-width:640px;margin:0 auto;display:flex;flex-direction:column;gap:12px;min-height:100vh}.screen-message{display:flex;align-items:center;justify-content:center;min-height:100vh;padding:24px;text-align:center;color:var(--hint)}.header h1{font-size:1.25rem;line-height:1.3}.muted{color:var(--hint);font-size:.875rem}.center{text-align:center}.error{color:#d33;font-size:.875rem}.section-title{font-size:.9rem;text-transform:uppercase;letter-spacing:.03em;color:var(--hint);margin-top:8px}.btn{display:block;width:100%;padding:12px 16px;border:none;border-radius:12px;background:var(--secondary-bg);color:var(--text);font-size:1rem;cursor:pointer;text-align:center}.btn.primary{background:var(--button);color:var(--button-text)}.btn.danger-outline{background:transparent;border:1px solid #d33;color:#d33}.btn:disabled{opacity:.6}.link{background:none;border:none;color:var(--link);cursor:pointer;font-size:inherit;text-decoration:underline}.actions,.ticket-list{display:flex;flex-direction:column;gap:8px}.ticket-card{text-align:left;border:none;border-radius:12px;background:var(--secondary-bg);color:var(--text);padding:12px;cursor:pointer;display:flex;flex-direction:column;gap:4px}.ticket-card-top{display:flex;justify-content:space-between;font-size:.8rem}.ticket-id{color:var(--hint)}.ticket-subject{font-weight:600}.ticket-date{font-size:.75rem}.faq-item{border-radius:12px;background:var(--secondary-bg);margin-bottom:8px;overflow:hidden}.faq-question{width:100%;display:flex;justify-content:space-between;gap:8px;padding:12px;background:none;border:none;color:var(--text);font-size:.95rem;text-align:left;cursor:pointer}.faq-arrow{color:var(--hint)}.faq-answer{padding:0 12px 12px;font-size:.9rem;white-space:pre-wrap;color:var(--text)}.form{display:flex;flex-direction:column;gap:12px}.field{display:flex;flex-direction:column;gap:6px;font-size:.875rem;color:var(--hint)}.field input,.field textarea,.composer textarea{width:100%;padding:10px 12px;border-radius:10px;border:1px solid var(--secondary-bg);background:var(--secondary-bg);color:var(--text);font-size:1rem;font-family:inherit;resize:vertical}.field input:focus,.field textarea:focus,.composer textarea:focus{outline:2px solid var(--button)}.ticket-page{padding-bottom:24px}.chat{flex:1;display:flex;flex-direction:column;gap:8px;padding:4px 0}.bubble{max-width:85%;padding:10px 12px;border-radius:14px;font-size:.95rem}.bubble-text{white-space:pre-wrap;word-break:break-word}.bubble-time{font-size:.7rem;color:var(--hint);margin-top:4px;text-align:right}.from-me{align-self:flex-end;background:var(--button);color:var(--button-text);border-bottom-right-radius:4px}.from-me .bubble-time{color:var(--button-text);opacity:.7}.from-op{align-self:flex-start;background:var(--secondary-bg);border-bottom-left-radius:4px}.composer{display:flex;gap:8px;align-items:flex-end}.composer textarea{flex:1}.composer .btn{width:auto;padding:10px 16px}.stats-row{display:grid;grid-template-columns:repeat(4,1fr);gap:8px}.stat-card{background:var(--secondary-bg);border-radius:12px;padding:10px 6px;text-align:center}.stat-value{font-size:1.1rem;font-weight:700}.stat-label{font-size:.7rem;color:var(--hint)}.tabs{display:flex;gap:6px;overflow-x:auto;padding-bottom:2px}.tab{flex-shrink:0;padding:8px 12px;border:none;border-radius:999px;background:var(--secondary-bg);color:var(--text);font-size:.85rem;cursor:pointer}.tab.active{background:var(--button);color:var(--button-text)}.actions-row{display:flex;gap:6px}.btn.small{width:auto;flex:1;padding:8px 10px;font-size:.85rem}.row-between{display:flex;justify-content:space-between;align-items:baseline;gap:8px}.faq-item.inactive{opacity:.55}.faq-admin-row{padding:10px 12px;display:flex;flex-direction:column;gap:6px}.faq-admin-q{font-size:.9rem}.faq-admin-actions{display:flex;gap:14px}.link.danger{color:#d33}.ticket-card.static{cursor:default}.search-input{flex:1;padding:10px 12px;border-radius:10px;border:1px solid var(--secondary-bg);background:var(--secondary-bg);color:var(--text);font-size:1rem}.search-input:focus{outline:2px solid var(--button)}.rate-block{text-align:center;display:flex;flex-direction:column;gap:8px}.stars{display:flex;flex-direction:column;gap:6px}.stars button{padding:10px;border:none;border-radius:10px;background:var(--secondary-bg);cursor:pointer;font-size:.95rem}